BUSINESS HOURS

Scrunchy Bum’s operating office hours are Monday through Friday from 9:00am to 5:00pm and weekends between 10:00am and 3:00pm. We will endeavour to respond to any calls or messages received outside of operating hours by the following business day.

CARE INSTRUCTIONS

All Scrunchy Bum garments are constructed of the finest fabrics and trims that are delicate in nature. Many of the garments are similar to fine lingerie and must be cared for in the same manner. While ALL of the swimwear can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water. Chlorine (pool) water may cause your gems/crystals/ stones to opaque. All Scrunchy Bum garments are specifically designed for poolside posing and not swimming.

All garments should be hand washed separately in cold water with very mild soap (we recommend specialty lingerie detergent) immediately after use. Lie flat separately and do not hang the garment as hanging may cause fabric to stretch due to weight of gemstones/crystals. Please store out of direct sunlight.

All swimwear has been tested and is safe to wear in both salt water and chlorine. Embellishments such as the chains and metals have also been tested and safe to wear in the sun for limited periods of time. To avoid burning, remove yourself from the sun immediately if chain and/or metal becomes hot.

SHIPPING & DELIVERY

Mainland shipping for the UK is by Special Next Day Delivery before 1pm excluding weekends and holidays.

We always aim to dispatch within 24 hours of your order, and in many cases we can ship your items the same day. Delivery is between 1-4 days from dispatch depending on your shipping method, stock processing and courier transit. Please allow an additional 5-10 days for Black Friday and Bank Holidays.

PAYMENT METHODS

Payment is accepted and 100% secured via PayPal. All major credit cards accepted.
For any custom requests, we will send a PayPal invoice to be paid before the order is processed.
We are VAT registered and all of our product prices include VAT.

RETURNS & EXCHANGES

Thank you for shopping with Scrunchy Bum Swimwear. We take great pride in our reputation for quality and excellent value. While we hope that you will love your purchases if, for any reason, you are unsatisfied with your purchase, we will gladly exchange or provide store credit for your unworn/unwashed items within 30 days of the delivery date. Returns outside of these time frames may be accepted by our discretion only. Due to the nature of swimwear, we do not offer refunds.

When trying on garments avoid make up, perfumes, smoke or lotions coming into contact with the garment. For hygiene reasons all garments with a gusset should be tried on over your underwear.

  • Merchandise must be returned within 30 days.
  • Merchandise must have all tags and hygiene stickers attached and returned in original packaging together with proof of purchase.
  • Merchandise must be returned in the same way it was sent to avoid any damage during shipping.
  • Returns and exchanges will be processed within 7-14 business days of receipt, in form of exchange or store credit.
  • Store credit is redeemable online or by phone with a Scrunchy Bum representative.
  • Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. Soiled garments will be returned.
  • Original shipping and handling fees are not refundable.
  • We do not cover your shipping costs back to us.
  • Accessories and sale items are final sale and cannot be refunded. Exchange only.
  • If the replacement item is less expensive we will refund the difference to you.
  • If the replacement item is more expensive than the original item you will need to purchase a credit note for the difference.
  • If you choose to receive a store credit you will receive an email with your credit value that can be redeemed online or by phone.
  • All exchanges are based on stock availability.
  • Custom made orders cannot be returned (this does not affect your statutory rights).

If the merchandise you receive is damaged or incorrectly supplied you must note the details on the delivery documentation (and/or inform us by post or e-mail) within 30 days of receipt of the product. Please refer to our “faulty or damaged item” section below.

We will not be responsible for any loss or damage caused to the items during your possession or whilst they are in transit. For this reason we recommend that you use a recorded delivery service. If we do not receive the items back from you, we may arrange for collection from your residence and we will charge you the cost of doing so.

Please fill in the returns form along with your full name and email address so we can contact you once we receive your package back to us.

If you have any problems with the returns sheet please contact us at shop@scrunchybum.com.

FAULTY OR DAMAGED ITEMS

Scrunchy Bum guarantees its garments to be free from damage or manufacturer defect for the first 60 days from date of order as long as you follow our care instructions. Scrunchy Bum’s garments are very delicate and experience normal “wear and tear” over time. If you receive a damaged or defective garment, please notify us within 30 days of receiving your garment and we will happily exchange the unwashed/unworn garment for the same garment at no cost. Items being returned for repair must be clean upon receipt. Any soiled garments will be returned to owner as is. Our return address can be found at the bottom of this page.

SALE ITEMS

Exchange only. All exchanges are based on stock availability.

The price shown on the website at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.

PROMOTIONAL CODES

Scrunchy Bum promo codes are case sensitive so please be sure you are entering them correctly. After you have applied your promo code, please make sure you see the code applied to your order in the “Total” section before proceeding to checkout. Only one promotional code can be used per order. After an offer has expired, we are unable to honour the promotion on future orders. Additionally, current promotions are unable to be applied to previous purchases. If you are exchanging items that you used a discount code on, we will apply the original code on the exchange order, but only for an equal number of items.

PLEASE NOTE: In order to receive information on the latest Scrunchy Bum swimwear news, offers, and promotions, make sure you have signed up to receive our emails or additionally following us on Twitter, Facebook and Instagram will ensure you are receiving ALL of our special offers!

RETURN ADDRESS

Scrunchy Bum Ltd
Returns
76 Gonville Road
Liverpool
L20 9LR

Cover or remove any original mailing address label or carrier barcodes from package. You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. We do recommend sending your package via a prepaid, insured, traceable method to ensure a safe and documented delivery.

Once we receive your return package, please allow 7-14 business days for your return to be processed. You will receive an email confirmation when your return has been processed or exchanged.

COMPANY INFORMATION

Company Reg number: 08412578
Telephone Number: 0151 286 8977
Company Address: 76 Gonville Road, Liverpool, L20-9LR

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